Terms of Service

1 Acceptance of Terms

Welcome to StylesGo. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and StylesGo, Inc., a Delaware C-corporation ("StylesGo," "Company," "we," "us," or "our").

By accessing or using our mobile applications, website, or any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use our Services.

2 Definitions

Throughout these Terms, the following definitions apply:

3 Description of Services

StylesGo operates a technology marketplace platform that connects Clients with vetted, professional Barbers for on-location grooming services. Our Services include:

• Mobile Booking Platform: iOS and Android applications for scheduling appointments
• On-Location Services: Professional haircuts and grooming delivered to homes, offices, hotels, hospitals, care facilities, and events
• Payment Processing: Secure handling of transactions between Clients and Barbers
• Quality Assurance: Vetting of Barbers and facilitation of reviews and ratings

3.1 Service Areas

Our Services are currently available in:

• San Francisco Bay Area: San Francisco, Oakland, Berkeley, San Jose, and surrounding cities
• Washington DC Metro Area: Washington DC, Arlington, Alexandria, Bethesda, and surrounding areas

Service availability may vary by location and time. We reserve the right to expand or limit Service Areas at our discretion.

3.2 Service Types

4 Eligibility & Account Registration

4.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Not have been previously suspended or removed from our Platform
• Comply with all applicable laws and regulations

4.2 Account Creation

To access certain features of our Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. StylesGo will not be liable for any losses arising from unauthorized use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

5 Bookings & Appointments

5.1 Making a Booking

When you make a booking through our Platform, you agree to:

• Provide accurate service location and contact information
• Ensure the service location is safe, accessible, and suitable for grooming services
• Be present and available at the scheduled appointment time
• Provide any necessary access instructions (gate codes, parking information, etc.)
• Have appropriate space, lighting, and access to an electrical outlet if needed

5.2 Booking Confirmation

A booking is confirmed only when you receive a confirmation notification through the Platform. Confirmation is subject to Barber availability and acceptance. StylesGo reserves the right to decline or cancel bookings at our discretion.

5.3 Service Location Requirements

Clients must ensure that service locations meet the following requirements:

• Safe and secure environment for the Barber to perform services
• Adequate lighting for precision grooming work
• Access to running water (preferred but not required)
• A chair or seating suitable for haircuts
• Clear of hazards and with sufficient space for the Barber to work

5.4 Appointment Modifications

You may modify your booking (date, time, or service type) through the Platform, subject to availability and our cancellation policy. Changes made within 2 hours of the scheduled appointment time may be treated as a cancellation.

6 Payments & Pricing

6.1 Pricing

Service prices vary by location and service type. Current base pricing is:

• San Francisco Bay Area: Starting at $90 for Classic Haircut
• Washington DC Metro: Starting at $85 for Classic Haircut

Prices displayed at the time of booking are the prices you will be charged, unless otherwise noted. Prices are subject to change without notice, but changes will not affect confirmed bookings.

6.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay

All payments are processed securely through Stripe. StylesGo does not store your complete payment card information on our servers.

6.3 Payment Timing

Payment is collected after the completion of services unless otherwise specified. By making a booking, you authorize StylesGo to charge your selected payment method for the total service amount plus any applicable fees, taxes, or gratuities.

6.4 Tips & Gratuities

Tips are optional but appreciated. 100% of tips go directly to the Barber. You may add a tip through the Platform after your service is completed.

6.5 Taxes

Applicable sales taxes will be calculated and displayed at the time of booking. Tax rates are determined by the service location.

7 Cancellations & Refunds

7.1 Client Cancellation Policy

7.2 Barber Cancellations

In the rare event that a Barber must cancel a confirmed booking, StylesGo will:

• Attempt to assign an alternative qualified Barber
• Offer to reschedule at a time convenient for you
• Provide a full refund if no alternative is acceptable

7.3 StylesGo Cancellations

StylesGo reserves the right to cancel bookings due to:

• Safety concerns at the service location
• Suspected fraudulent activity
• Violation of these Terms
• Force majeure events (natural disasters, severe weather, etc.)

7.4 Refund Processing

Approved refunds will be processed within 5-10 business days and credited to the original payment method. Refund timing depends on your financial institution.

7.5 Service Complaints

If you are dissatisfied with the quality of service received, please contact us at team@stylesgoapp.com within 48 hours of your appointment. We will review your complaint and may offer a partial or full refund, or a complimentary follow-up service at our discretion.

8 User Conduct

8.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Provide false, misleading, or inaccurate information
• Impersonate any person or entity
• Harass, threaten, or discriminate against Barbers or other users
• Engage in any conduct that is harmful, fraudulent, or offensive
• Interfere with or disrupt the Platform or servers
• Attempt to gain unauthorized access to any part of the Platform
• Use automated systems (bots, scrapers) to access the Platform
• Circumvent any security or access restrictions

8.2 Safety Standards

For the safety of our Barbers, Clients agree to:

• Provide a safe and respectful environment for services
• Not be under the influence of drugs or alcohol during appointments
• Not possess weapons at the service location during appointments
• Not request services that are illegal or violate our policies
• Treat Barbers with dignity and respect

8.3 Consequences of Violations

Violations of these conduct standards may result in:

• Warnings or account restrictions
• Immediate termination of your appointment
• Permanent suspension from the Platform
• Reporting to law enforcement if appropriate
• Legal action to recover damages

9 Barber Relationship & Terms

9.1 Independent Contractor Status

Barbers who provide services through the StylesGo Platform are independent contractors, not employees of StylesGo. As such:

• StylesGo does not control the manner or method of service delivery
• Barbers set their own schedules and availability
• Barbers provide their own equipment and supplies
• Barbers are responsible for their own taxes and insurance

9.2 Barber Vetting

StylesGo vets Barbers through a multi-step process that may include:

• Verification of professional licenses (where applicable)
• Background checks
• Skills assessment
• Review of professional experience and portfolio

However, StylesGo does not guarantee the quality, safety, or legality of services provided by Barbers.

9.3 Direct Engagement Prohibited

Clients agree not to directly solicit, hire, or engage Barbers met through the Platform for services outside the Platform for a period of 12 months following their last Platform-facilitated appointment.

10 Intellectual Property

10.1 StylesGo Ownership

The Platform, including all content, features, and functionality (including but not limited to text, graphics, logos, icons, images, audio, video, software, and code), is owned by StylesGo and protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 Limited License

Subject to these Terms, StylesGo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Platform
• Modification, reproduction, or distribution of any content
• Use of data mining, robots, or similar data gathering tools
• Downloading or copying account information for third parties

10.3 Trademarks

"StylesGo," the StylesGo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of StylesGo. You may not use these marks without our prior written permission.

10.4 User Content

By submitting content (reviews, photos, feedback) to the Platform, you grant StylesGo a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display such content in connection with our Services.

11 Disclaimers

11.1 No Warranty

To the fullest extent permitted by law, StylesGo disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding the quality, accuracy, or reliability of services
• Warranties that the Platform will be uninterrupted, secure, or error-free
• Warranties regarding the conduct or quality of any Barber

11.2 Third-Party Services

StylesGo is not responsible for the actions, content, or services of third parties, including Barbers. Any disputes between you and a Barber must be resolved directly between you and the Barber.

11.3 Service Outcomes

StylesGo does not guarantee any specific outcomes from grooming services. Results may vary based on individual hair type, condition, and other factors. Reference photos are for guidance only and do not guarantee identical results.

12 Limitation of Liability

12.1 Liability Cap

In no event shall StylesGo's total liability to you for all claims arising out of or relating to these Terms or the Services exceed the greater of:

• The amount you paid to StylesGo in the 12 months preceding the claim, or
• One hundred dollars ($100)

12.2 Exclusions

StylesGo is not liable for:

• Personal injury or property damage caused by Barbers
• Loss of data, revenue, profits, or business opportunities
• Service interruptions or Platform unavailability
• Errors, omissions, or inaccuracies in content
• Unauthorized access to your account or data
• Actions or omissions of third parties

12.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13 Indemnification

You agree to defend, indemnify, and hold harmless StylesGo, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Services
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations
• Content you submit to the Platform
• Your interaction with any Barber

14 Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at team@stylesgoapp.com and attempt to resolve the dispute informally for at least 30 days.

14.2 Binding Arbitration

If we cannot resolve the dispute informally, you and StylesGo agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

The arbitration shall be conducted in San Francisco, California, or remotely via video conference if mutually agreed. The arbitrator's decision shall be final and binding.

14.3 Class Action Waiver

14.4 Exceptions

Either party may bring a claim in small claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights.

14.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to team@stylesgoapp.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

15 Termination

15.1 Termination by You

You may terminate your account at any time by contacting us at team@stylesgoapp.com or through the account settings in the app. Termination does not relieve you of any obligations incurred prior to termination.

15.2 Termination by StylesGo

StylesGo may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Reasons for termination may include:

• Violation of these Terms
• Fraudulent or illegal activity
• Conduct that harms other users or Barbers
• Extended periods of inactivity
• Requests from law enforcement

15.3 Effect of Termination

Upon termination:

• Your right to access the Platform immediately ceases
• Pending bookings may be canceled
• You remain liable for any outstanding payments
• Provisions that by their nature should survive termination will survive

16 Changes to Terms

StylesGo reserves the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you via email or in-app notification at least 7 days before changes take effect
• Provide a summary of key changes

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.

17 General Provisions

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

17.2 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and StylesGo regarding the Services.

17.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.4 Waiver

StylesGo's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.5 Assignment

You may not assign or transfer these Terms or your rights under them without StylesGo's prior written consent. StylesGo may assign these Terms without restriction.

17.6 Force Majeure

StylesGo shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, labor disputes, or government actions.

17.7 Notices

We may provide notices to you via email, in-app notification, or by posting on the Platform. You may provide notices to us by email at team@stylesgoapp.com.

18 Contact Us

If you have any questions about these Terms of Service, please contact us:

For urgent matters or booking inquiries, you may also reach us through the in-app support feature.