Privacy Policy
1 Introduction
StylesGo, Inc. ("StylesGo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (iOS and Android), website, and related services (collectively, the "Services").
StylesGo is a Delaware C-corporation that operates a technology marketplace platform connecting vetted professional barbers with clients for on-location haircut services in the San Francisco Bay Area and Washington DC Metro Area.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2 Information We Collect
We collect several types of information from and about users of our Services:
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Profile photo, style preferences, and communication preferences
- Booking Information: Service location address, location type (home, office, hotel, care facility), appointment date and time, and special instructions or access codes
- Payment Information: Credit/debit card details, billing address, and transaction history (processed securely through our payment processor)
- Communications: Messages, feedback, reviews, and support inquiries you send to us or our barbers
- Style Preferences: Haircut style notes, photos of desired styles, and grooming preferences
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, mobile network information, and app version
- Location Data: Precise or approximate location based on GPS, Wi-Fi, or cellular data (with your permission) to facilitate service delivery
- Usage Data: Pages viewed, features used, search queries, booking patterns, and interaction timestamps
- Log Data: IP address, browser type, access times, referring URLs, and error logs
2.3 Information from Third Parties
- Social Login: If you sign in using Apple or Google, we receive your name and email address as permitted by your privacy settings
- Payment Processors: Transaction confirmation and fraud prevention data from Stripe
- Analytics Providers: Aggregated usage and performance data
3 How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To process bookings, match you with barbers, provide location-based services, and facilitate appointments |
| Payment Processing | To process transactions, prevent fraud, and maintain financial records |
| Communications | To send booking confirmations, appointment reminders, service updates, and respond to inquiries |
| Personalization | To remember your preferences, provide tailored recommendations, and improve your experience |
| Safety & Security | To verify identities, detect fraud, enforce our terms, and protect users and barbers |
| Analytics | To understand usage patterns, measure performance, and improve our Services |
| Marketing | To send promotional offers and updates (with your consent where required) |
| Legal Compliance | To comply with applicable laws, regulations, and legal processes |
4 Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With Barbers: We share your name, phone number, service location, appointment details, and style preferences with the barber assigned to your booking to facilitate service delivery
- Service Providers: We engage trusted third-party companies to perform services on our behalf, including:
- Payment processing (Stripe)
- Cloud hosting and data storage (Google Firebase)
- Analytics and performance monitoring (Google Analytics, Firebase Analytics)
- Customer support tools
- Email and SMS communications
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset
- Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect rights, property, or safety
- With Your Consent: We may share information for other purposes with your explicit consent
5 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Data: Retained while your account is active and for up to 3 years after account deletion for legal and business purposes
- Booking History: Retained for 7 years for tax, accounting, and legal compliance purposes
- Payment Records: Retained as required by financial regulations (typically 7 years)
- Communications: Retained for 2 years after the conversation ends
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
6 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
- Secure Storage: Personal data is stored on secure cloud infrastructure with encryption at rest
- Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis
- Payment Security: Payment card data is processed by PCI-DSS compliant payment processors and is never stored on our servers
- Authentication: We support secure authentication methods including phone verification and social login
- Regular Audits: We conduct periodic security assessments and vulnerability testing
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7 Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time via email links or account settings
- Location: Disable location services through your device settings (note: this may limit app functionality)
- Push Notifications: Manage notification preferences in your device settings
To exercise these rights, please contact us at team@stylesgoapp.com. We will respond to your request within 30 days.
9 Third-Party Services
Our Services integrate with the following third-party services, each with their own privacy policies:
- Stripe: Payment processing — stripe.com/privacy
- Google Firebase: Authentication, database, and analytics — firebase.google.com/support/privacy
- Google Maps: Location services — policies.google.com/privacy
- Apple Sign In: Authentication — apple.com/privacy
- Google Analytics: Usage analytics — policies.google.com/privacy
We encourage you to review the privacy policies of these third-party services.
10 Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at team@stylesgoapp.com, and we will take steps to delete such information.
11 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note: We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To submit a CCPA request, email us at team@stylesgoapp.com with the subject line "CCPA Request."
12 International Users
StylesGo is based in the United States, and our Services are currently available only in the San Francisco Bay Area and Washington DC Metro Area. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our Services, you consent to the transfer of your information to the United States.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or in-app notification
- Provide a summary of key changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For general inquiries, you may also reach us through our mobile app's support feature or website contact form.